Reach Out to Us
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat for quick replies, or by email and phone for detailed enquiries. We aim to resolve most requests promptly and will guide you through verification, deposits, withdrawals and responsible gambling tools. For affiliate and payments queries, please use the dedicated contacts below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, usually replies within minutes; available for verification help) |
| General enquiries | [email protected] (account queries, deposits and withdrawals; see FAQs for quick answers) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission queries) |
| Phone | +44 20 7946 4821 (calls for account, payments and urgent issues) |
| Working hours | Live chat 24/7; phone Mon-Fri, 09:00-18:00 |
Email Assistance
Email is the preferred way to contact us for detailed requests, account issues or any enquiries that need documents or written explanations. Please send your message to [email protected], include a clear subject line, your full name and up-to-date contact details, and attach any relevant documents. Providing this information helps us process requests faster and avoid unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Complex cases - such as payment checks, KYC or dispute investigations - may take longer depending on their nature and the documents required. We'll keep you updated by email and in your account ticket; urgent matters are prioritised where possible.
Feedback
We value your feedback. If you have suggestions, ideas or issues, please tell us - we read every message and use feedback to improve the site, promotions and support. Your input helps us refine games, payment options and the overall user experience. Send comments any time and we’ll review them promptly to make Admiral Shark better for all players.