Responsible Gambling

We take responsible gambling seriously at Admiral Shark. Our aim is to help you enjoy online play while keeping control of your activity and protecting your wellbeing. We offer clear tools, practical limits and guidance so you can manage your account and take a break when needed.

Player protection principles

We promote safer gambling by encouraging informed, controlled play. We require customers to be 18 or over and use checks to confirm identity where necessary. We monitor account activity for signs of harm and will take proportionate action if we identify risky behaviour to protect players.

Activity-control tools

Personal limits

You can set deposit limits for daily, weekly and monthly periods. Limits are adjustable but increases may be subject to a cooling-off period to prevent impulsive changes.

Session controls

Session reminders and reality checks help you track time spent playing. You can opt in to receive these notifications while logged in.

Deposit limits

Deposit limits let you control how much you place into your account. Set a comfortable daily, weekly or monthly limit through your account settings. Limits are enforced immediately and apply across all payment types linked to your account.

Loss limits

Loss limits allow you to cap how much you can lose over a chosen period. Applying a loss limit helps manage risk and keeps play within affordable levels. Loss limits are applied as soon as they are set.

Time limits and account breaks

Short-term time-outs are available if you need a break from playing for 24 hours up to several weeks. You can also take longer account breaks if you prefer. During a time-out you will not be able to log in or place bets.

Self-exclusion

If you feel you need a longer-term measure you can self-exclude for several months or permanently. Self-exclusion blocks access to your account and prevents new deposits for the chosen period. Once self-excluded you will not be able to re-open your account until the exclusion ends.

Signs of problematic behaviour

Common warning signs include chasing losses, increasing stake sizes, neglecting other responsibilities, borrowing to play and feeling unable to stop. If you spot these signs in yourself or someone you care for, consider using our tools or contacting support for help.

Tips for keeping control

Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or under the influence, and keep a record of time and money spent. Discuss limits with household members if necessary and review your settings regularly.

Professional help and support organisations

If you need further assistance, speak to our support team or seek specialist help. We recommend organisations such as GamCare and Gambling Therapy for confidential advice and counselling. For immediate support, please contact our support team from your account and we will assist with next steps.